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Privacy Policy

Effective Date: May 16, 2025

We are committed to protecting your privacy. This Privacy Policy describes what information we collect and how it is used and safeguarded.

Information We Collect

Voluntarily Provided Information: When you contact us or use forms on this site, you may provide personal information such as your name, email address, or other details.
Automatically Collected Information: This website may collect non-identifying information such as IP address, browser type, and pages visited using tools like cookies or analytics services.

How We Use Your Information

We use collected data to:

Respond to inquiries or requests;
Improve website performance and content;
Monitor website usage for security and analytics.

We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law.

Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

Security

We implement reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.

For more help, call the health information helpline at 215-985-2437

This site contains STI & HIV prevention messages that might not be appropriate for all audiences. Since these infections are spread primarily through sexual practices or by sharing needles, prevention messages may address these topics. If you are not seeking such information or may be offended by such materials, please leave this website.

This website is not intended as a substitute for your healthcare provider.

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1101 Market St.
13th Floor
Philadelphia, PA 19107
(215) 686-5200

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©2025 Department of Public Health

Term Definitions

Adolescent Specialty Age 12 to 24
Agency has identified itself as a provider of services specifically for the age group from 12 to 24. The agency may also provide services for other age groups.
AIDS Pharmaceutical Assistance
A program that helps pay for HIV and other medications.
Emergency Financial Assistance
Short-term help paying for an emergency need, including utilities, housing, and transportation.
Emergency Financial Assistance Pharmacy
Help with paying for medication.
Food Bank/Home Delivered Meals
Help with getting food, either at a food bank or delivered to your home.
Harm Reduction and Syringe Access Services
Services to prevent HIV transmission and overdose. Services include exchange of used syringes for new syringes in order to prevent HIV and other communicable diseases.
Harm Reduction Services
Health Education/Risk Reduction
Information and education on how HIV is transmitted and how to take care of your health needs.
HIV Care and Support Services
These are services that are sometimes called “Ryan White Services.” They are services to provide HIV care or other assistance to individuals with HIV.
HIV Prevention Services
These services are meant to help prevent HIV transmission. Some services are specific to people who are HIV negative, and other services are available regardless of HIV status.
HIV Testing
HIV testing in a walk-in setting.
Legal Services
Help from a lawyer.
Low Threshold Sexual Health Services
Sexual health, STI testing, and HIV testing in a walk-in clinic.
Medical Case Management, including Treatment Adherence Services
Help facilitating healthcare and mental health needs for people with HIV while providing support services.
Medical Nutrition Therapy
Advice from a licensed professional about what to eat for a specific medical need and help getting food or nutritional supplements (such as Ensure).
Medical Transportation
Transportation to medical appointments.
Mental Health Services
A counselor or other professional to help deal with a mental health problem.
Oral Health Care
Dental care.
Outpatient/Ambulatory Health Services
HIV medical care in an office or clinic.
Post-Exposure Prophylaxis for Non-Occupational Exposures (PEP COE)
A hotline to find medicine to prevent HIV after an exposure.
Ryan White Housing
Short-term help paying rent.
Substance Abuse Outpatient Care
Drug or alcohol treatment at an office or clinic.
TelePrEP
Online and phone access to medicine to prevent HIV.
Transitional Housing
Help paying for housing for people with HIV experiencing homeless or with housing insecurity.